Service Guide

Frozen refers to temperatures below −18°C, while chilled ranges from 0°C to 7°C.

(1) Please make sure your items have reached the required shipping temperature before dispatch. We’re not responsible for any damage if this condition isn’t met.(2) Please ensure all items are properly packaged and do not leak.

We only accept food items for shipment. Non-food items cannot be shipped.

We do not provide delivery services to offshore islands. We only deliver shipments to the port designated for the customer’s booked vessel, where the goods will be handed over to the shipping line.

No. We do not provide pickup or delivery services on public holidays or Sundays due to labor laws.

Yes. Please confirm in advance that your order has arrived at the distribution center and show your valid photo ID upon pickup.

Yes. Please ask the sender to contact the original distribution center.If the shipment is still in transit, an additional fee may apply for address changes to a different city.If the shipment has already been delivered, a new delivery fee will apply.

Dear Valued Customer,With the rise in online scams, we would like to remind you to stay vigilant. To protect your personal information, please note that Roundday Logistics will never contact you or request personal information under the following circumstances:Claiming to be delivery personnel and asking for personal informationRequesting payment due to “unpaid” or “pending” shipmentsPosting recruitment ads via one-page websites, Facebook, or other social media platformsImportant RemindersOur official website is: https://www.roundday.com.twWe will never ask you to provide personal information via SMS.We do not contact customers through social media to request personal information or payments.Recruitment information is only available through official job platforms such as 104 and 1111 Job Bank.Our services focus on B2B warehousing and logistics. We will never request bank passbooks, ATM cards, or related financial documents for any business arrangement.If you have any concerns or suspect fraud, please contact our customer service at +886-2-8522-9711, or call the 165 Anti-Fraud Hotline for verification.Roundday Logistics Co., Ltd.